FAQs

Each rental includes:

• A fully serviced e-bike (charged and ready to go)

• Helmet (optional but strongly recommended)

• Lightweight lock

• Basic repair kit (spare tube, pump, tyre levers)

• Suggested routes and local tips

• Delivery and pickup (within our local area)

• Optional extras like damage waiver cover and guided rides are available too.

Wear whatever you’re comfortable cycling in! We recommend:

• Trainers or sturdy shoes

• Layers (weather can change quickly)

• Light waterproof jacket

• Padded shorts (for longer rides)

• Avoid wearing baggy trousers or long scarves, as these can get caught in the chain.

• Some bridleways and byways may be a little overgrown, especially in spring and summer, so it’s worth being prepared for the occasional stinging nettle or scratchy hedge.

• Helmets are available and strongly recommended — especially if you’re planning to pick up speed on downhill sections (always with care and consideration, of course!).

Helmets are not legally required for adults in the UK, but we strongly recommend wearing one. Helmets are provided free of charge with every booking.

Yes! We deliver directly to your accommodation or chosen start point within the Chalke Valley, Nadder Valley, and surrounding parts of the Cranborne Chase AONB.

Planning a multi-day ride? We can also pick the bikes up from a different location. Just let us know what you need when booking.

Yes — we offer:

• Free cancellation up to 72 hours in advance

• 50% refund for cancellations 24–72 hours before

• One-time reschedule (with at least 24 hours’ notice)

• Full details in our Terms & Conditions

At the moment, we offer full-day and multi-day rentals. If you’re after something shorter, get in touch — we may be able to tailor something for you.

A standard rental day runs from 9am to 5pm. If you need an earlier start or later return, just let us know - we’ll do our best to accommodate you and we understand that the summer evening’s are long and lovely!

Yes! Our bikes are built for a mix of quiet lanes, bridleways, and gravel tracks. We’ll guide you to the best legal and safe routes. Please do not ride on footpaths or private land.

Yes - we work with a selection of lovely local pubs, cottages, and glamping spots. Tell us what you’re after and we’ll help match you to the right place.

Absolutely. Whether it’s a family outing, birthday ride, or team away day, we’re happy to help. Let us know your group size and what you’re after.

We ride in most conditions (this is Britain, after all), but if there’s severe weather, we’ll get in touch to discuss rescheduling or cancelling - safety first, always.

Yes — if you’re planning a multi-day ride, we can arrange luggage transfers and bike pickups from different locations. Just let us know at booking.

Most of our e-bikes will comfortably do 40–60 miles on a single charge, depending on terrain, assist level, and rider weight. We’ll help you choose the right route for your range but if you’re planning a really BIG day, we can always arrange for a top up at your designated lunch stop.